NCL is an organization that represents the client to the carrier ensuring our customers best interests are preserved. Utilizing are broad knowledge of Telecom contracts and technology offerings formalizes a dramatic savings to our clients bottom line. Our strategic relations with the top telecommunications companies in the world secures our clientele with the best value and services the sector have to offer. Our relations also furnish industry leading SLA's and NOC's to guarantee that our clientele are surpassing all others in optimal performance.
What are the steps needed to move forward?
• Step 1). Fact finding (locations, bandwidth and voice requirements, network interface)
• Step 2). Obtain existing telecom bills, VISIO network diagrams, and recognize existing contracts and terms
• Step 3). Discuss future plans and discuss new technology offerings
• Step 3). Audit and compare price's via Nationwide's Tier 1 providers
• Step 4). Provide analysis for customer review
• Step 5). Discuss contract & term obligations and implementation schedule backed by industry leading SLA's
In order to handle the complexities of your account and the challenges of a highly competitive marketplace, your NCL Account Team consists of a Sales Team and a Service Team. These Teams will be responsible for the implementation, provisioning and overall day to day requirements that your account demands.
• Planning and developing your network connection with the carrier, assist in facilitating meetings with various carrier representatives regarding delivery of interconnection products with NCL carriers.
• Providing for order escalations and expedites assistance as needed.
• Generating sales proposals to address your sales needs for the various NCL products available.
• Continually monitoring monthly invoices, to insure all that was proposed is aligned with what is billed - therefore negating complex credit issues.
• working hand-in-hand with applicable LEC and Hardware vendors.
• Keeping customers updated on all technology offerings.
• Handling pricing inquiries, ranging from simple inquiries, to tariff rates, or more complex pricing for wide-ranging systems.
• Answering your questions surrounding acceptance testing, delivery of an order, investigation and explanation of the reason an order is delayed, and to resolve and communicate issues to you in a timely, thorough manner.
Service Offerings
• Long Distance & LEC Services
• Voice Over IP (VOIP)
• International LD
• Data Networking
• Broadband Private Line
• Frame Relay
• Dedicated Internet Access (DIA)
• Virtual Private Networking (VPN)
• Web-Hosting Services
• Managed Services
• Enhanced 8XX
NCL's Telecom Consultants are here to handle any Telephony needs your company requires. Please contact a Sales Executive today to obtain more information.
