Ron Piemonte, CEO
Education – Iona College; BBA, Marketing
Employment – MCI, Cable and Wireless, and Metro Media Communications, between the years of 1985 to 1989.
Entrepreneur – Founded Nationwide Communications, Inc., in 1989 (NCI). This was achieved by creating one of the original VAR programs for telephony based services, shortly after the divestiture of AT&T, and the emergence of “alternate” telecom providers.
Summary – With almost 30 years of experience in the telecom/contact center space, Ron has acquired a plethora of unique telephony skill sets specific to the BPO (Business Process Outsourcing) segment. His forte’ is in global technologies such as VOIP, SIP, MPLS, IPL, DWDM/WAVELENGTH, SONET, collocation, and other IP specific services.
Melissa Manente, Vice President, Client Services
Melissa Manente joined our team in January 2001. She brings 20+ years of successful telecom design, provisioning, and support management experience to NCL. She has unique expertise in project management and Global/Domestic network implementations. As NCL’s Vice President of Client Services, Melissa has personally implemented network roll outs for clients with over 200+ locations. Other areas of expertise include, invoice management/billing reconciliations, network design consultation, contractual negotiations as well as pre and post-sales support. Melissa also leads our back office team which consists of several highly experienced Client Service Managers.